Help Desk

Enjoy the support of an efficient IT help desk—without the help desk. Team PMV help desk services put you just a phone call or email away from qualified help desk analysts, ready to assist you 24/7, 365 days a year, with any IT-related issue you may have.

Our help desk services include the following:

unlimited end-user support — should you experience end-user problems such as loss of access to your email, your network or even your computer, just call the support line (or send us an email if you are able). A skilled Team PMV help desk analyst is on hand and will promptly address your computer-related issues.

on-site hardware / software support — if your needs require on-site assistance, we will dispatch a Team PMV field technician to your location. Your problems are our problems, and we’re not satisfied until your hardware and software issues are resolved, and you are back up and running efficiently.

remote support — in most cases, our help desk can even address your IT concerns remotely. Using our secure remote-access software, Guardian, a trained Team PMV technician can take instant control of your desktop or server and walk you through the solution as you watch. Over 80% of our clients’ support issues can be resolved with a “remote session”.

Businesses everywhere love the idea of outsourcing their IT help desk services to a trusted IT partner like Team PMV. Yet there are some for whom the loss of the company help desk causes feelings of guilt and sadness. These things can take time. But one call or email to Team PMV can let the healing process begin.