What is Team PMV?
Team PMV is more than a collection of talented people. It’s a group bound together by a set of common core values with our clients’ interest at the center of our playbook. Working within a mature set of best practices and supporting technologies, Team PMV provides a consistent and reliable service to each and every client.

Why choose Team PMV?
Team PMV goes beyond simply delivering effort, we deliver results. Our approach is unique in that we help bridge your IT spend to your overall business strategy. This is done through the transfer of IT accountability from an outsourcing perspective and fixed fee support model, resulting in guaranteed business results.

What makes a team approach better?
There are many advantages to a team approach. When working with Team PMV, we aren’t just a team, we’re part of your team. We measure success much like you do – through results and not effort. Our goals are to help you achieve yours, and we do that by going beyond our people – it’s our processes, tools and technologies as well.

What is the Team PMV guarantee?
We believe that client satisfaction is our most important result. By providing result-based objectives and unlimited support, we typically reduce customer IT spending by 30-50%, while improving network reliability and performance at the same time. The value you receive each year from your IT investment will increase – that’s our promise.

What companies do Team PMV benefit most?
Team PMV is a great solution for companies that:

• rely heavily in the utilization of technology to run their business,
• value a proactive vs. reactive approach to preventing business interruptions,
• embrace technology as a tool in moving their business forward,
• or are in need of consistent IT support over a large geographical area.

How does Team PMV support a company that has multiple locations?
With IT support service that utilizes direct employees and reliable PMV partner resources, Team PMV effectively covers all of North America. Through our vast on-site coverage base, Team PMV is able to support any sized company, whether it has a few locations or thousands.

What is Team PMV’s Techcare Solution?
Team PMV’s Techcare Solution is a total outsourced IT solution where costs are fixed and you can focus all of your attention on running your business while we run your technology. Our Techcare solution includes a variety of bundled services including help desk, remote monitoring, proactive systems management, IT planning, budgeting, and unlimited IT support, as well as a commitment to excellent customer service and guaranteed results.

What is Team PMV’s Guardian System?
Guardian is the process and technology glue that allows Team PMV to service each client. Our Guardian system includes tools for systems management, monitoring, remote desktop management, help desk, and the tie into our financial system and related performance dashboards. Guardian represents the integration of all core systems and processes needed to service our clients and keep Team PMV productive.

How does Team PMV ensure that my information is secure?
Team PMV goes above and beyond simply utilizing state-of-the-art technology and supporting processes that are compliant with key security standards. We offer businesses the advantage of a trusted IT source capable of supporting critical operational elements like administrative functions, research, record and document management, and information protection. Whether you choose to house your data on your servers or ours, your information security is ensured.

What is Team PMV’s Data Center?
Our Data Center (often referred to as a Network Operations Center, or NOC), is a collection of people, tools, and best practices designed to provide the highest degree of system availability and user productivity. Team PMV’s Data Center is based on the internationally recognized technology framework, ITIL, a proven framework that is compliant with a variety of globally recognized technology standards. We combine help desk/user support, proactive system management, and a variety of problem prevention activities to ensure that your employees have maximum productivity and minimal downtime.

What is Team PMV’s co-location (co-lo)?
Team PMV’s co-location provides a physical location for the servers and other technology infrastructure needed to run your business. Whether utilizing our equipment or yours, co-location provides for high availability, reduced operating costs, and business continuity through our leading edge facility.

What is a VCIO?
A Virtual Chief Information Officer (VCIO) is an individual accountable for ensuring that each of our clients gain the maximum value from their investment in technology. Each having a one-on-one relationship with the client, Team PMV’s VCIOs are experienced in matching client business needs with technology and support solutions to deliver results.

Who can I contact at Team PMV for more info?
For more information, you can contact us by mail, email or phone.